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Wondering what Bleisure travel is all about? Well, if you think it’s mixing business with...

As the travel industry prepares for a rebound after the pandemic, hoteliers and resort owners need to gear...

A recent survey reveals that about 41% of customers prefer live chat, with the phone, email, and social media...

Have you ever heard someone who’s back from a recent holiday say, “The hotel itself was such a great experience ...

Getting to grips with guest data is a great way for the hospitality industry to enhance its experience. Satisfied guests...

Guests’ satisfaction is one of the most important pillars of the hospitality industry. Hoteliers are therefore always...

Varied guests come with varied expectations and meeting their expectations is the key to maintaining...

A lot of people have been battling depression, anxiety, and panic attacks...

Guest satisfaction is the key goal for most hotels and one that needs to be maintained. Keeping this in mind...

As 2021 almost comes to an end why don’t we this year try and make a guest’s journey easier than ever before.

Guest experience or guest communication management is a significant part...

The last two years have been extremely challenging for the hotels, travel...

Times have changed for the hospitality industry. From a period where hoteliers...

It has become more convenient than ever for guests to do everything via their smartphones, including ordering food...

As Christmas and New Year are round the corner, hotels have already started...

As the hotel industry gears up to revive after the COVID-19 hit, guest satisfaction...

Every booking source has its own advantages and challenges. But direct bookings have become a vital part of...

Technology has changed how we have a lot more access to everything in a lot less time. Millennials are actually the ones...

Hotel rooms are one of the most efficient sources of revenue for hoteliers. And this makes room inventory...

Deploying the right tech for small hotels can benefit them in myriad ways. These hotels can leverage technology...

While all of us are well aware of the dent that COVID-19 has caused to the travel and hospitality industry, we also know that it is gradually taking...

Technology has made our lives easier and has proved to simplify our day-to-day operations. Likewise, in the hospitality industry digital technology...

Fancy menu designs, digital listings, and offers are not everything that can captivate your guests’ interest. Have you ever tried analyzing how you describe these in...

The world has been undergoing a major shift and the hospitality industry is no different. Changes are inevitable and the only way up to success is adapting to these changes...

Live chat with guests has now become more of a mandatory feature for hotels than just a feature for added convenience. It is actually a phase where travellers look...

Food has always been and will always be one of the most important parts of a traveller’s overall experience. But with the new normal, certain changes are inevitable. And one such major...

QR codes have taken the hospitality industry by a storm. Wherever you go, including any bistro or restaurant, when you look around, you tend to see these QR Codes being used as a menu...

Following a year and a half of lost travel, a lot of people are looking forward to new travel affairs in 2021. Most of them are more excited than ever to pack their bags and leave...

The global hospitality market’s recovery is much like a speculative game of chance. It’s like on one hand hotels are going all in and on the other they have no idea what the outcome will be.

Marketing has always been of paramount importance. With the change in time and need of the market, the strategies have taken a big shift over the years.

With the rise in usage of mobile tech in the hospitality industry, digital ID verification will become a base for protection against fraud.

The global pandemic resulted in altering the hotel industry operations drastically in order to keep guests and staff safe.

The hospitality industry trends are changing at a rapid pace. Mobile technology is becoming the center of the latest hotel technology.

The recent economic downturn gave hotels the opportunity to rethink and reset their sales and marketing strategies for 2021.

It is said that we humans recover best from the stress of our daily lives when our minds are drawn towards the natural environment.

Travel and hotel industries have been on a roller coaster ride in recent years. The worldwide coronavirus situation brought hard times along for everyone

As the COVID-19 vaccination drive is in full swing, by far a lot of people are either fully vaccinated or have at least taken their first jab.

The love for travel and the pain of not being able to travel have been the major components of the past year.

After numerous lockdowns and countless travel restrictions, people around the world have a pent-up restlessness to break the monotony

The vaccination drive has taken a highway and is moving with full speed across the nation and world over. Travellers all over the world

Changing guest expectations and demands are putting pressure on the hospitality industry to adopt new disruptive technologies that leverage the power.

Now is the time for all the hoteliers to prepare for the travel boom that this decade is going to witness. Being confined to homes for more than a year

The hospitality industry saw one of the greatest crises last year. Though there’s still a lot of uncertainty looming over businesses, a lot has got better.

Ushering into the new decade, into a new dawn, the hospitality industry definitely needs to adapt to the changing global paradigms and guest needs.

Hotels have numerous touchpoints where guests interact with the staff or get connected via the app, and this is why the hotel experience is quite different from the retail one.

A new era in hospitality has begun – it’s the era of hyper-personalization. Recent studies have highlighted that millennials and gen-Z prefer ‘new experiences

The year 2020 brought a lot of restructuring in the travel and hospitality industry. Travel trends such as staycation and sustainable travel are gaining popularity

There’s no way to deny that hotels, hospitality, and the travel industry were the worst-hit by the COVID-19 pandemic last year.The world came to a standstill in 2020,

Since forever guests were presented with printed menu cards to find a dish that can satisfy their hunger. But today when hotels are trying to put everything

Creating memorable guest experiences is all about details and hotels have always emphasized offering personalized experiences even before digital technology was introduced.

Today customers expect a higher level of personalization, but businesses still find it hard to convert data and insights into productive actions.

The pandemic put everyone’s travel plans on hold. But, now when the lockdown is lifted and even the vaccine is here to prevent us from COVID-19

2020 was an eye-opener for the hospitality industry to reflect on what is working and what is not. It has become very clear that the technology

Even before the pandemic, people who were managing and running hotels wanted to have a better and smarter way of serving their guests.

Every technological innovation gives an opportunity to the hotel industry to reassess the way they operate and serve their guests. This is when innovative experiences are usually discovered.

The pandemic has impacted every industry drastically. Travel and tourism were amongst the most affected sectors in the economy due to the travel restrictions.

The in-room dining is the future of hotel restaurants. Mobile and online ordering is crucial for the success of your restaurant.

The hotel industry took a nosedive in 2020 after the pandemic impacted all the aspects of the industry.

For ages, the hospitality industry has been relying on paper-based processes for almost everything, be it getting the details of the guests to accepting payments

Now more than ever, hotels globally are seeking ways to increase turnover. But, in these challenging times hoteliers are struggling to find innovative

Restricting contact between staff and guests has become a major requirement in 2020 so far. Also, the new generations of guests wanting their.

So, everyone is saying staycations are the new vacations amid general public wariness around safety and travel restrictions.

Are you able to give your guests the type of personalization they expect from your hotel?

The world we live in is rapidly changing and technology has helped us stay connected to our personal and professional lives from the comfort of our homes.

Technology has significantly influenced and assisted hotels in managing their day-to-day operations. From online booking to smart rooms.

The coronavirus pandemic has drastically changed our lifestyle, exposing us to new challenges in the manner we meet and greet others and live our day-to-day lives.

Reminiscing the time around March 2020 - the initial days of panic when COVID-19 was declared a pandemic and the whole world came to a stop with all the travelling and commutation put on hold for an uncertain amount of time.

Technology has impacted all realms of the various industries equally. It won’t be wrong to say that today there is no industry that is not leveraging the benefits of the latest technologies.

Think about the companies that are known globally for their excellent customer service and you will find online chat as the key player of their customer service strategy.

The share of mobile hotel booking is constantly increasing. Are you using this trend to your benefit? 94% of leisure travelers switch between devices when planning or booking a trip. It goes without saying that one of these is nothing but a smartphone.

COVID-19 lockdown and travel restrictions brought an unprecedented plunge in occupancy for hotels all across the globe.

2020 turned out to be a nightmare for each one of us. The global disruption caused by Covid-19 has taken a serious toll on hospitality industry; on one hand it crippled the industry.